US Online Shop FAQs

How does The Glenrothes US online store operate?

The Glenrothes' US Online Store is powered by LiquidCommerce, who facilitates the sale by connecting consumers to licensed alcohol retailers within the LiquidCommerce network.

All beverage alcohol products are fulfilled and delivered by licensed alcohol retailers within the LiquidCommerce network, ensuring compliance with local regulations while delivering the quality service you expect from The Glenrothes.

How long will it take to receive my order?

Ground shipping orders: Our standard delivery timeframe is 5-7 business days.

We offer Ground Shipping with a 5.7 Business Day (Monday-Friday) delivery window. Orders placed on the weekend or on holidays will be processed the following business day.

To remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify. A valid ID may be required upon delivery.

If you have ordered multiple items including giftware, we may ship your items separately. Please expect that some items may arrive in separate packages and may not be delivered on the same day.

Please note that delivery times may vary depending on the type of product being purchased, busy periods and public holidays.

On-Demand & Same-Day Delivery:

Select locations offer “Get It Now” on-demand and same-day delivery options. These orders are fulfilled by local retail partners and delivered within hours of placing your order via services such as Uber Eats, DoorDash, or local delivery drivers.

Can my order be shipped to a P.O. Box?

We are unable to ship to P.O. Boxes.

Why is The Glenrothes whisky not available for delivery to my location?

We currently provide shipping to a select number of locations and are continually working to expand the range of locations we deliver to.

What products are available?

The following products are currently available to purchase directly via the website: The 15, The 18, The 25, The 32, The 42 and The 51.

Can I return my purchase?

We do not accept returns unless it is in regard to the following:

Damaged, Missing or Wrong Item:

If you receive your order and find any of the items to be damaged, missing, or not what you ordered. We can either refund you or resend your correct items. On some occasions the fulfilment center will ask you to ship the item back by providing a return label or call tag.

Mistake or Wrong Engraving:

If you receive your engraved item(s) and it is wrong in any way we can ask the fulfilment center to re-do the engraving and send a new bottle(s). In some cases, the fulfilment center will send a return label for the wrong item. If it falls into one of these categories, please notify us at [email protected] within 72 hours of delivery by email.

What if I received wrong or damaged item(s)?

We work hard to ensure that orders are processed to a high standard. If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected]

Please provide as much information as possible in the email to enable us to handle your enquiry as quickly as possible, including photos of:

- The bottle/item

- The inside packaging/packing material

- The outside of the package

Please let us know if you prefer a refund, discount (if damage does not affect the taste), or a replacement item.

I am missing items from my order

While we do our best to ensure that orders with multiple products arrive together, it is not always possible. In most cases when we need to ship separately, the products will arrive within 24 hours of each other.

If it has been over 24 hours and you have not received all of your items, please contact us.

My order came without the box

Some products ship without the box because that is by design. If there is supposed to be a box included, it will ship with the item ordered. On some more delicate boxes they may be flattened and shipped within the packing materials so there is no damage.

Can I cancel my order?

Ground Shipping orders – these may be cancelled within 1 hour of placement. Beyond this timeframe, please contact our Customer Experience Team via email at [email protected] as we will need to determine where your package is in its fulfilment journey. We may still be able to accommodate your request; however this cannot be guaranteed.

"Get It Now" On-Demand & Same-Day Orders - these orders are processed immediately upon receipt. Due to the expedited nature of this service, cancellations are generally not possible, though you may contact us to inquire.

Scheduled Delivery Orders - orders scheduled for future delivery may be cancelled or rescheduled with at least 24 hours’ notice prior to your scheduled delivery date. We will make every effort to accommodate such requests submitted with appropriate advance notice.

How long will my refund take?

Once a refund is agreed upon between the customer and our support agent, it will be processed immediately. Please note, if you send a package back to us, you will be refunded once the package is tracked for return.

Refunds can take 24-72 hours to appear back in your account. This depends upon the bank card that was used and their policies.